Rental Policy

At Zioura, we want to ensure your rental experience is smooth and hassle-free. Please read our rental policy carefully before making a booking.

Booking and Payment

To secure your booking, an advance payment of 50% of the total rental cost is required. The remaining balance along with a refundable security deposit must be paid at the time of dress pickup.

Security Deposit

A fully refundable security deposit is collected for all rental items. This deposit will be returned to you upon the safe and timely return of the rented outfit, provided it is in its original condition without any damages or major stains.

Rental Duration

Our standard rental duration is for 3 days. This includes the day of pickup, the day of the event, and the day of return. Late returns will incur a daily penalty fee deduced from the security deposit.

Alterations

Basic alterations for fitting are included in the rental price and will be done by our expert tailors. Please do not attempt to alter the dresses yourself or through a third-party tailor, as this may result in a loss of your security deposit.

Damages and Stains

Normal wear and tear is expected. However, significant damages, tears, or permanent stains (like deep oil or wine stains) that require extensive repair or replacement will be charged accordingly, and may exceed the security deposit amount.

Cancellations

Cancellations made 15 days or more prior to the event date will receive a full refund of the booking advance. Cancellations made within 15 days of the event will result in a forfeiture of the advance amount.